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Fight Spam with Project Honey Pot

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Project Honey Pot allows owners of web sites to protect them against e-mail harvesters, dictionary attackers and comment spammers. Project Honey Pot is a global database with IPs of such abusers.

In order block all access from malicious or suspicious IPs, you need to register at the project’s web site http://www.projecthoneypot.org and get the API key from http://www.projecthoneypot.org/httpbl_configure.php. Then you should integrate their script in the code of your web site. The script works with scripting languages like PHP, Perl, Python and many more.

You can check the following detailed instructions on how to integrate the Project Honey Pot code in some of the most popular scripts:


How to subscribe to a mail folder in Outlook Express

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In order to see your IMAP folders in Outlook Express (such as the Sent folder), you should do the following:

1) Right-click on the email account the folders of which you would like to see and click Properties.

2) Go to the IMAP tab and in the Root folder field type Sent.

3) Click OK and confirm that Outlook can read again all your mail folders.

4) Righ- click on the email account again and choose IMAP Folders. To show a folder, select it and hit Show. Hit OK when done.

5) Click Send/receive all so that Outlook Express can download all the messages in their respective folders.

How to adjust the time zone of my webmail client?

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From the three webmail clients provided by default on all SiteGround servers, SquirrelMail is the only one where you cannot adjust the Time zone settings.

In Horde the Time zone can be altered via Options -> Locale and Time. Choose the desired Time zone from the drop down menu then click the Save Options button.

In order to change the Time zone in RoundCube go to Personal Settings -> Preferences tab and select the desired Time zone from the drop down menu. Then click the Save button.

How to remove the pop-up warning when using SSL/TLS in my email client?

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There are two possible ways to remove the pop-up warning for the shared SSL certificate when using SSL/TLS for your email client.

You can setup the email using secureXXX.sgcpanel.com as mail server, where XXX should be replaced by the actual number of the server where your account is located. For example, if you are hosted on siteground164.com, you should set secure164.sgcpanel.com.

The settings should look like this:

Email Server: secureXXX.sgcpanel.com
User Name: email@yourdomain.com

The same applies for both POP3s and IMAP using SSL/TLS and also for the outgoing SMTP server.

Alternatively, you can permanently accept the shared SSL certificate for your email client. This should be possible via a check-box on the pop-up window you get.

How to keep emails on the server and how to download them locally and remove them from the server?

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Whether emails will be kept on the server or removed when downloaded locally depends on the incoming server configuration for your email client.

For IMAP email accounts – messages will always be left on the server until deleted.

If you are using POP3, you have the option to choose whether the emails should be left on the server or downloaded on the computer where the email client is working and then removed from the server. The exact place to change this configuration varies depending on the email client you are using. Here are a few examples:

For Thunderbird when using POP3 account – go to Tools -> Account Settings -> Server Settings for the account -> "Leave Messages on the server" option.

For Outlook – Under Internet E-mail Settings -> Advanced Tab -> "Leave a copy of the messages on the server"

If those options are checked the email client will download the messages locally but also keep them on the server (for a specified period or until deleted – this is defined in the 2 sub-options below for both clients). If the "Leave messages on server" option is not checked – the messages will be automatically deleted from the server when downloaded locally by the email client.

How to route my e-mails to a local Microsoft Exchange Server?

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In order to use your local Microsoft Exchange Email Server you need to point your domain name’s MX records to it. An MX (Mail eXchanger) record is a type of DNS record in your domain’s DNS zone which specifies a mail server responsible for accepting email messages on behalf of your domain.

Your MX record should be pointed to your Microsoft Email Server. That is why you need to know the IP address of your Microsoft Email Server. The server must use a public IP address. Once you know the IP address, you can change the MX records as per the instructions in this article:

How to change my MX record

Please note that even if you change your MX records you can still use your Siteground Mail server to send messages.

Is my email server down or the connection from the local computer is interrupted?

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Debugging email issues has always been a hassle for non-tech savvy clients. Usually, email problems occur because of connectivity issues between the email server and the client’s computer. If you are not sure how to check whether your email server is down you can access this website:

http://mail2web.com/

You will need to simply type your email user name and password and the web interface will connect to your account. If the connection is successful and you see your messages then most probably there is a connectivity issue. In this case you should double check your local email client’s settings. For more details how to correctly configure your email client please review our mail tutorial.

If you cannot get your email client working we will be glad to assist you. Simply post a new support ticket from your Customer Area -> Support -> Open a Support Ticket -> Service Down -> Mail Down and we will check the case in details.

How to change Sent, Drafts and Deleted mail folders for an iPhone device?

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In order to reconfigure an iPhone to keep the sent, drafts or deleted messages on the mail server, you should first login to the e-mail account through the built-in iPhone mail client and then browse the following folders:

Drafts Mailbox
Sent Mailbox
Deleted Mailbox

Next step is to open Settings -> Mail, Contacts, Calendars -> Select your email account -> Select the displayed IMAP account -> Advanced Settings (at the bottom) – > Mailbox Behavior.

You will find the following 3 options listed at the top:

Drafts Mailbox
Sent Mailbox
Deleted Mailbox

Each of these options lead to a page that allows you to configure your phone in which folder to store a copy of the respective messages. Each page will display a directory tree from the server, and you need to mark one of the listed folders, under the "On the server" section in order to force the mail client to store the messages there.


How to configure Horde Webmail client to display/hide all email accounts?

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By default, if you access your webmail using the main cPanel account (cPanel -> Webmail), the Horde webmail client is configured to display all the other email accounts that you have created from your cPanel -> Email accounts.

The option is configurable and you can disable/enable it from your Horde Webmail Client -> Options -> Edit options for: -> Mail -> Server and Folder Information -> Use IMAP folder subscriptions? -> Enabled. When you enable the "Use IMAP folder subscriptions" option the additional email folders will disappear from the main cPanel account.

If you want to keep all email communication private you should enable the above mentioned feature. However, if you need quick access to all email accounts you can keep the option disabled and use the main cPanel account to check all email addresses at once.

How to log in RoundCube Softaculous installation?

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The RoundCube script is a webmail client that allows the customers to manage their e-mail accounts, send and receive messages and provides the other standard e-mail client functions.

The script can be installed through cPanel -> Softaculous -> Mails -> Roundcube. More details on how to install applications through Softaculous can be found in the SiteGround cPanel tutorial:

http://www.siteground.com/tutorials/cpanel/softaculous_install_script.htm

Once the installation is completed you might wonder what are the login details for your webmail client. You should use the ones for the chosen e-mail account (for example Username: your_name@yourdomain.com; Password: your_email_account_password). You can create as many e-mail accounts as you want through cPanel -> Email Accounts. More details on how to manage e-mail accounts can be found in our E-mail tutorial:

http://www.siteground.com/tutorials/email/

How to configure Windows 8 Mail manually

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In Windows 8 Mail you can set up an email account manually and for that  you have to connect to your account by using the Add an account > Other account setup option. When you connect using this method, you can set up an IMAP and SMTP connection to your account. To do this, you need to manually enter your IMAP and SMTP server settings to set up your account.

Here are the correct IMAP and SMTP settings of your account with domain name:

Incoming Mail Server: mail.domain.com
Incoming Mail Server: (In case you wish to use email over SSL) servername.com
Outgoing Mail Server: mail.domain.com (server requires authentication) port 2525
Outgoing Mail Server: (In case you wish to use email over SSL) servername.com  (server requires authentication) port 465

Don’t forget to replace domain.com with your actual domain and servername.com with the actual server where your account is hosted.

What is SMTP

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SMTP is an abbreviation that stands for Simple Mail Transfer Protocol. This protocol allows applications to transmit email messages over the Internet. Basically, SMTP handles your outgoing mail. Your email application connects to your mail server via SMTP and sends the messages. Receiving emails, however, utilises two other different protocols – POP3 or IMAP.

In order to prevent spam from being sent via our mail servers, we require SMTP authentication. This means that you have to enter your full email address as username and your email account password if you want to use our email server to send messages.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

POP3 and SMTP – What are The Differences

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Both POP3 and SMTP are protocols for handling your email over the Internet. The difference between them is that the SMTP protocol handles sending new emails, while POP3 takes care of receiving emails. For more information on that matter, take a look on our articles What is SMTP and What is POP3.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

What is POP3

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POP3 stands for Post Office Protocol revision 3. This protocol handles the receiving of email messages from your mail server. It is important to know that if you access your email account via POP3, once your messages are download to your local computer, they are removed from the server. This makes it impractical if you would like to read your email on more than one place/computer. In such cases, we recommend that you setup to receive your mail via IMAP. For more information on that matter, check out our article on What is IMAP.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

What is IMAP

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The IMAP abbreviation stands for Internet Message Access Protocol and is one of the two most popular protocols for receiving email messages from the Internet (the other one is POP3). The main benefit of the IMAP protocol is that you can receive your email on more than one computer because once the message is received it remains on the email server.

As an additional feature IMAP supports the usage of flags to define the state of the message – whether it has been read, replied to or deleted. Although these flags are stored on the server, note that different email clients handle them differently.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

How to get a GMail Account

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If you want to create an email with Google’s GMail service, you need to start from this page. On this page, you can register a new something@gmail.com account. Just follow the detailed instructions and you will have a brand new GMail account in no time.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

How to add image signature to your RoundCube Webmail Client

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In most cases, it is preferable to add your signature in a local mail client such as Mozilla Thunderbird. If, however, you wish to use it directly from the webmail, there is an easy way to do this.

First of all you would need to upload the image either on your hosting account or on an image-sharing site. After that you need to access your mail account and go to Settings. Then go to Preferences -> Composing Messages. Once there you need to set Compose HTML messages to always.

The next step is opening the link to the image you uploaded in your browser and going to Identities in RoundCube, where you need to choose your email account. When you do this, you need to put a check mark in the box HTML signature. After you do this, you need to click on the image you wish to attach to the signature and drag it to the field called Signature. This is an undocumented feature of the TinyMCE editor that RoundCube is using.

Once done, you just need to hit Save and the image of your choice will be appearing at the bottom of mails you write from that address.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

The post How to add image signature to your RoundCube Webmail Client appeared first on SiteGround KnowledgeBase - Web Hosting FAQ.

How to disable IDLE processes generated by mail clients

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The IDLE function (also known as IMAP push) is employed by almost every mail client. The idea is that the client should keep one (!) connection / process opened and running, so when a new email is received on the server, it would "ping" the client, so the latter would show the email in the Inbox on your computer. However, in some cases the email client stalls and keeps opening processes, sometimes for thousands of seconds, which are not closed. In this case, you should consider disabling the option on your mail client. Here are the steps how you can do this for most of the widely used mail clients nowadays:

Mozilla Thunderbird:

Go to Tools -> Account Settings -> Server Settings -> Advanced (under the Server Settings sub-section) -> Uncheck the "Use IDLE command if the server supports it".

MacMail:

Step 1: From the Mail drop-down, click on Preferences
Step 2: Click on Accounts
Step 3: Select your IMAP account from the list on the left.
Step 4: Click on the Advanced tab.
Step 5: Now disable the Use Idle setting.

Microsoft Outlook 2010:

Step 1: Send/Receive (tab) > Send/Receive Groups > Define Send/Receive Groups.
Step 2: For each Group, Uncheck, Schedule an automatic send/receive every x minutes.
Step 3: Click Close button.

Microsoft Outlook 2007:

Step 1: Tools > Send/Receive > Send/Receive Settings.
Step 2: Select Define Send/Receive Groups.
Step 3: For each Group, Uncheck, Schedule an automatic send/receive every x minutes.
Step 4: Click Close button.

Apple iPad:

Step 1: Go to "Settings" and select Mail, Contacts, Calendars.
Step 2: Under 'Accounts', click Fetch New Data.
Step 3: Turn "ON" Push and make sure it is set to 'Manually'

Android Mail:

Step 1: Select your account.
Step 2: Go to Menu | More | Settings | Send & Receive.
Step 3: Select "Set download frequency".
Step 4: Change "Peak times" and "Off-peak times" to Manual.

Android K9 Mail:

Step 1: Select your account.
Step 2: Go to Menu | More | Settings | Account Settings.
Step 3: Change "Folder poll check frequency" to Never.

Palm WebOS:

Step 1: Select "Preferences & Accounts" from the application menu (top Email tab).
Step 2: Under "Accounts", select your account.
Step 3: Scroll down to the box titled "Sync".
Step 4: Change the setting for "Get Email" to "As items arrive".
Step 5: Use the back gesture to save your configuration.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

The post How to disable IDLE processes generated by mail clients appeared first on SiteGround KnowledgeBase - Web Hosting FAQ.

How to Configure Google Mail With Your SiteGround Domain

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If you want to use Google Mail with your email accounts, hosted on SiteGround, you can use the GMail functionality to fetch external accounts via POP3. To do this, please follow the easy steps below.

Incoming Mail Configuration

  1. Login to your Gmail Account.
  2. Choose Settings, from the Settings cog
  3. Click Accounts and Import
  4. Click Add a POP3 mail account you own
  5. Enter your Email address
  6. Click the Next button.
  7. Enter your full email address as the Username as me@domain.com
  8. Enter Password for your email account.
  9. Enter the POP Server:
    • secure***.sgcpanel.com
    • POP3 port: 995
    • Username: the full email address
    • Password: the password for this email account
    • Always use a secure connection
  10. Click the Add Account button.

Outgoing Mail (SMTP)

  1. Choose Yes, I want to be able to send mail as me@domain.com
  2. Choose if you will use this address as an Alias.
  3. Choose to send Send through example.com SMTP server:
    • SMTP server: secure***.sgcpanel.com
    • SMTP port: 465
    • Username: the full email address
    • Password: the password for this email account
    • Secured connection using SSL
  4. Click on Add account
Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

The post How to Configure Google Mail With Your SiteGround Domain appeared first on SiteGround KnowledgeBase - Web Hosting FAQ.

Do I need a valid email account to use sendmail?

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If you want to use sendmail with your scripts and applications, you need to configure it to work with an existing, valid email address. If you enter a non-existing one, your script will not send emails.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

The post Do I need a valid email account to use sendmail? appeared first on SiteGround Knowledge Base.

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